Here’s What Happens After You Place Your Order

A partition order moves through approval, manufacturing and freight delivery. Knowing which stage your order has reached helps you plan installation and receiving without confusing a shipping estimate with a delivery appointment.

Approve the drawings and arrange payment

You can build a layout, see pricing and buy or save your quote with our instant Quote Tool. You can also send a drawing for help with a project. Before Partition Plus releases a partition order to manufacturing, we require payment and customer approval of the drawings.

Check the finished room dimensions, material, color, door positions, mounting style and accessories before approving. Raise discrepancies before release so the manufacturer receives the agreed information. Purchasing online does not replace drawing approval.

Manufacturing lead time and transit are different

Manufacturing lead time covers preparing, producing and packing the selected components. Stock availability, custom finishes, unusual sizes and manufacturer schedules affect that stage. Review the expected shipping schedule for your order rather than assuming every order is released within minutes or ships the same day.

Transit begins when the carrier takes the shipment. A quick-ship manufacturing option does not include the travel time to your building. See our quick-ship options and confirm your project's schedule before arranging installation labor.

Tracking and delivery arrangements

We email tracking information within one business day after we receive it. Freight information normally identifies the carrier and the shipment reference, often called a PRO number. Use that information to contact the carrier about the delivery appointment, site access and receiving requirements.

Confirm how the shipment will be unloaded and which delivery services your order includes. A dock, forklift, liftgate and hand unloading are different arrangements. Plan suitable people and equipment for the actual shipment rather than assuming the driver will provide every service.

Inspect the shipment and document damage when signing

Accept the delivery and clearly note any damage on the delivery receipt when you sign. Inspect the shipment as it is received, identify the damaged material and keep your copy of the receipt. Contact Partition Plus with the shipment details and photos so we can help with the next step.

Damaged material is replaced at no charge when the damage is properly noted on the signed delivery receipt. Documenting it at delivery is important. If you discover a concern later or are unsure how to describe it, contact us promptly for help with that situation.

For order questions, call 800-298-9696 or email sales@partitionplus.com.